Honest answers to the questions Florida businesses ask before signing on with a new managed IT provider. If yours isn't here, call (352) 723-5003 or send a message.
What is Simply IT?+
Simply IT is a veteran-owned managed IT services company headquartered in Ocala, Florida. Founded by Steve Condit, a US Marine Corps veteran with over 30 years of IT experience, Simply IT serves small and mid-sized businesses across North Central Florida — including Ocala, The Villages, Gainesville, and Daytona Beach — with managed IT, cybersecurity, cloud services, business phone systems, and digital marketing. Simply IT operates on a no-long-term-contract basis with 90-day cancellation terms.
Who is the owner of Simply IT?+
Simply IT is owned and led by Steve Condit, a US Marine Corps veteran with over 30 years of IT experience. Simply IT is veteran-owned and headquartered at 4269 NW 44th Ave Suite C, Ocala FL 34482. Phone: (352) 723-5003.
Where is Simply IT located?+
Simply IT is headquartered at 4269 NW 44th Ave Suite C, Ocala FL 34482. Phone: (352) 723-5003. Simply IT serves businesses across North Central Florida including Ocala and Marion County, The Villages and the Tri-County area (Sumter, Lake, Marion), Gainesville and Alachua County, Daytona Beach and Volusia County, plus the Nature Coast counties — Citrus, Levy, Putnam, and Hernando.
How much does managed IT cost at Simply IT?+
Simply IT prices managed IT services per user per month in three transparent tiers: Simply Managed at $75/user/mo (monitoring, patching, unlimited help desk), Simply Secure at $125/user/mo (managed plus advanced cybersecurity, EDR, email security, and tested backup), and Simply Compliant at $150/user/mo (full IT plus HIPAA, FTC Safeguards, and ABA / Florida Bar Rule 4-1.6 compliance support). A typical 10-person Florida business invests $750 to $1,500 per month. There is a 5-user, $325/month minimum and no long-term contracts.
What managed IT services does Simply IT offer?+
Simply IT offers fully managed IT services including 24/7 proactive monitoring, unlimited remote and on-site help desk support, network management, layered cybersecurity (EDR, email security, MFA, security awareness training), cloud services (Microsoft 365, SharePoint, Teams, OneDrive, cloud backup), business VoIP phone systems, security cameras and access control, governed AI for business, and digital marketing services for businesses in Ocala and North Central Florida.
What is managed IT services and how does it work?+
Managed IT services means paying a flat monthly fee to have a dedicated IT company proactively monitor, maintain, and support all of your business technology. Instead of calling someone only when something breaks, a managed IT provider takes ongoing responsibility for keeping your systems running, secure, and optimized. Simply IT monitors your devices and network 24/7, handles security updates and patches, provides unlimited help desk support, and plans ahead for hardware approaching end of life.
Does Simply IT require long-term contracts?+
No. Simply IT uses a 90-day cancellation notice rather than long-term contracts. Clients can cancel managed IT with 90 days notice — no penalties, no buy-out. We believe clients should stay because of the value we deliver, not because they are locked into a multi-year agreement.
How quickly does Simply IT respond when something goes wrong?+
Simply IT targets a 15-minute first-response time for remote support requests during business hours (Mon-Fri 6:30am-6:30pm) and same-day on-site response for critical outages in Marion County. Most issues are resolved remotely during the first contact. Because Simply IT proactively monitors your systems 24/7, many issues are detected and resolved before users notice.
Does Simply IT support medical, dental, legal, and accounting practices?+
Yes. Simply IT specializes in compliance-aware managed IT for regulated industries: HIPAA-aligned IT for medical and dental practices (signed Business Associate Agreements, EHR vendor coordination, Microsoft 365 BAA activation), FTC Safeguards Rule-aligned IT for CPA and accounting firms (16 CFR Part 314 WISP support), and ABA Model Rule 1.6 / Florida Bar Rule 4-1.6-aligned IT for law firms (wire-fraud protection, secure document management, governed AI).
Is Simply IT a veteran-owned business?+
Yes. Simply IT is founded and led by Steve Condit, a US Marine Corps veteran with over 30 years of IT experience. The discipline, reliability, and service-first mentality of military service shapes how Simply IT operates — structured processes, proactive problem prevention, and a genuine commitment to doing things right the first time.
Does Simply IT offer cybersecurity services?+
Yes. Simply IT provides comprehensive cybersecurity services for small and mid-sized businesses including endpoint detection and response (EDR), email security gateway with attachment sandboxing, multi-factor authentication, patch and vulnerability management, encrypted tested backup, security awareness training, and 24/7 monitoring. The same layered stack supports HIPAA, FTC Safeguards, ABA / Florida Bar Rule 4-1.6 compliance, and cyber insurance underwriter requirements.
Does Simply IT support Microsoft 365 and provide Business Associate Agreements?+
Yes. Simply IT is a Microsoft Cloud Solution Provider (CSP) and signs a Business Associate Agreement (BAA) with every healthcare client. Simply IT activates the Microsoft 365 HIPAA BAA in every healthcare tenant — the most common HIPAA documentation gap we find at Florida medical practices. Microsoft 365 licensing is passed through at CSP rates: Business Basic $7.50/user/mo, Standard $15, Premium $27. Qualifying 501(c)(3) nonprofits receive Business Basic and Standard FREE plus Premium at $6/user/mo.