How do you know if your IT company is actually doing their job? Most business owners in Ocala and North Central Florida do not have the technical background to evaluate their IT provider's performance, and many IT companies take advantage of that knowledge gap. This 20-point checklist gives you specific, measurable questions to ask your current IT company. Their answers — or inability to answer — will tell you everything you need to know about the quality of service you are receiving.
Monitoring (Questions 1-5)
Security (Questions 6-10)
Patching (Questions 11-14)
Backup + Communication (Questions 15-20)
Simply IT vs. Reactive IT Providers
| Category | Reactive IT Provider | Simply IT |
|---|---|---|
| Monitoring | None | 24/7 with alerts |
| Reports | Never | Monthly detailed |
| Response Time | Hours/days | 15 min average |
| Patch Management | When requested | Automated weekly |
| Backup Testing | Never tested | Monthly verified |
| Security Reviews | None | Quarterly assessment |
| Strategic Planning | None | Quarterly roadmap sessions |
| Documentation | Minimal/none | Complete and current |
Scoring Your IT Company
| Score | Rating | Action |
|---|---|---|
| 18-20 answered | Excellent | Keep your provider |
| 15-17 answered | Good with gaps | Discuss improvements |
| 10-14 answered | Significant gaps | Consider alternatives |
| Under 10 | Not managed services | Time to switch |
Simply IT is happy to walk through this checklist with any business owner in North Central Florida who wants an honest second opinion on their current IT situation.
Download the Free Network Assessment Checklist →
Steve Condit founded Simply IT to bring enterprise-grade IT management to small and mid-sized businesses across North Central Florida. With over 30 years of IT experience and a background in the US Marine Corps, Steve built Simply IT around the principle that local businesses deserve the same quality of technology partnership that large companies take for granted — without long-term contracts or national call center support.
